Privacy Policy

Heat Transfer Factory
Last Updated: May 2026

At Heat Transfer Factory (“HTF”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase products, contact us, or interact with our services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

Heat Transfer Factory is an Australian-owned business supplying heat transfer equipment, DTF printers, consumables, and related products and services to businesses and creators.

Website: heattransferfactory.com.au

2. Information We Collect

We may collect the following types of personal information:

Personal Information

  • Full name
  • Business name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment providers)

Order & Account Information

  • Purchase history
  • Product preferences
  • Warranty and support requests
  • Account login details (if applicable)

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics data

3. How We Collect Information

We collect information when you:

  • Place an order
  • Create an account
  • Subscribe to marketing emails
  • Contact us for support
  • Fill out forms on our website
  • Participate in promotions or surveys
  • Browse our website

4. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support and warranty assistance
  • Communicate with you about purchases or enquiries
  • Improve our products, services, and website
  • Send marketing communications (where permitted)
  • Provide educational resources and online tools
  • Prevent fraud and protect our business

5. Marketing Communications

We may send promotional emails, product updates, educational content, or special offers to customers and subscribers.

You can unsubscribe from marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails, or
  • Contacting us directly

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Shipping and courier companies
  • Website hosting providers
  • Marketing and email platforms
  • IT and support providers

These providers are only given access to information necessary to perform their services.

We may also disclose information if required by law or to protect our legal rights.

7. Payment Security

Payments made through our website are processed securely through trusted third-party payment providers. We do not store full credit card details on our systems.

8. Cookies & Analytics

Our website may use cookies and analytics tools to improve your browsing experience and understand website traffic.

Cookies may help us:

  • Remember user preferences
  • Improve website performance
  • Deliver relevant advertising
  • Analyse website usage

You can disable cookies through your browser settings, however some website features may not function correctly.

9. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission over the internet is completely secure.

10. Access & Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

To make a request, contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. International Users

Although we operate in only Australia, some of our service providers may store or process data overseas. By using our services, you consent to this transfer where applicable.

13. Children's Privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services. Updated versions will be posted on our website.

15. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Heat Transfer Factory
Website: heattransferfactory.com.au
Email: orders@heattransferfactory.com.au

Australian Privacy Compliance

This Privacy Policy is intended to align with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).